spectrum care wins
unprecedented silver in business
excellence awards
The
New Zealand Business
Excellence Foundation presented
a prestigious silver award to
disability support provider
Spectrum Care at their annual
awards ceremony, held on Friday
26 November 2010.
In receiving this
internationally recognised
accolade, Spectrum Care has
become the only health and
disability sector organisation
in New Zealand and one of only
14 organisations nationally to
receive a silver or gold award
since the Business Excellence
awards commenced in 1997.
The award places Spectrum Care
in a leadership position within
the health and disability
sector, and acknowledges the
significant progress the
organisation has made to
becoming truly world-class.
Click here for more
(PDF)
Click here to view our Business Excellence
award video ‘People with disabilities living great lives’
Click here to read a White Paper on our Business Excellence journey
spectrum care's journey towards business excellence
One of Spectrum Care’s most important values is the pursuit of ‘excellence’ and we are driven, in all our
activities, to be at the forefront of our field.
The better we can be as an organisation, the more able we’ll be to achieve our vision of ‘people with
disabilities living great lives’.
As a result of this firm focus on business excellence, accreditation is an area in which Spectrum Care has
excelled in recent years. Indeed, in attaining three years’ accreditation for two consecutive terms we have
achieved something that all New Zealand health providers strive for.
More recently, however, we’ve come to the conclusion that accreditation fails to sufficiently challenge
us as an organisation.
Motivated by the desire to test ourselves against other high-performing global organisations via an
internationally recognised benchmarking or accreditation body, Spectrum Care undertook the decision last year
to hand back our ‘Accreditation Certificate’ to the auditing agency.
We’re now applying a much more rigorous, internationally recognised standard – the
New Zealand Business Excellence quality framework
(ie the Criteria for Performance Excellence) – to all aspects of our organisation and activities.
The Criteria for Performance Excellence have been used by thousands of organisations worldwide to improve
performance and capability; to help them respond to current challenges; and to address all the complexities of
delivering results today while preparing effectively for the future.
We’ve launched into this new accreditation framework with enthusiasm and energy and, over the past year,
have:
- Formally entered the New Zealand Business Excellence programme as an alternative quality framework
- Redesigned our management structure to incorporate business excellence as a key driver of our activities
- Set up teams to develop world-class systems for each area of our organisation
- Provided training for these teams
- Set up ‘terms of reference’ and documentation systems for this process
- Trained ‘evaluators’
- Obtained an independent evaluative snapshot of where Spectrum Care is currently on the global scale in all
sectors.
It is our ambition to be ranked not only among the world’s best disability service providers, but
comprehensively as one of the world’s best organisations, and we’ll provide updates here as we make progress on
this exciting journey.
As we improve as an organisation, so too we improve our ability to deliver the highest-quality support to
people who use our services.
Click here to read a White Paper on our Business Excellence journey
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