Using the Framework is really an art and a science. It’s a science because we really need to understand the theory behind our everyday practice, something which training as well as the resources on this site will give you.

It’s an art as well however, because interpreting the theories, translating them into practice and balancing their at times competing advice is not an exact science at all. Instead we do need to reflect and think about how and why certain actions are the best option in certain situations, and why sometimes they may not be.

It’s also important that we constantly look to improve on good practice and look for ways in which we can try new ideas to improve our service for the people we support.

A good analogy for using the Framework is De Bono’s 'Thinking Hats' exercise. There will many times when you will find that several practices are relevant to the same situation. If you then take the time to analyse the situation from the perspective of each of the practices (ie put on the different 'Practice Hats') you can determine the actions you can take to support the person as best you can.


  1. Think about which practices are relevant in a given situation (there is no one right answer, or wrong answer…)
  2. Analyse the situation from the perspective of each practice (ie put on each 'Practice Hat').
  3. Work out the most appropriate actions for the situation.
  4. Perform the actions you have identified.