Practice Statement: Person Centred Approach

A person-centred approach is built on a continuous system of learning about, listening to and responding to people. A person-centred approach answers two key questions:

  1. Who are you and who are we in your life?
  2. What can we do together to achieve a better life for you now and in the future?

Practice Definition: Person Centred Approach

What would be observed in practice:

  • Each person is listened to and treated as an individual
  • The person’s feelings are always considered
  • A person’s needs are put first
  • Outcomes Plans are regularly consulted
  • There is understanding and respect for chosen ways of doing things
  • Support staff encourage each person to do what they’re able to, rather than taking over
  • Individual differences are viewed as positive and not as a ‘nuisance’
  • Following the person’s preferences, even if it’s not convenient or what you would choose
  • Support staff have knowledge on a person’s history, preferences, desires and needs. These things shape who the person is and affect the way a person should be supported, and knowledge may explain different reactions to certain types of situation or support

Role-based Resources

Residential Staff

Discussion Questions

  1. Read the blog entry about Person-Centred language and watch the video about tone of voice. Reflect on your own behaviour – are you guilty of some this? How can we support each other to be better?
  2. Read the scenario and discuss how you would deal with this tricky situation?

 

Activities

Embracing person centered language

Does your tone of voice change?

Scenario – a person you support, John, tells you that he would like to join a group for young people who are same-sex attracted and this is added to his Goals/Outcomes Plan. His mother reads the plan and calls to tell you that she does not want him to go to the group because she doesn’t agree with this. Discuss in your team how you would deal with this scenario, balancing John’s Rights as an adult, person-centred practice and his relationship with his family.

Community Services

Discussion Questions

  1. Read the blog entry about Person-Centred language and watch the video about tone of voice. Reflect on your own behaviour – are you sometimes guilty of these things?
  2. What strategies can we use to improve?

Hub and Support Staff

Discussion Questions

  1. More to come…

Activities

  1. More to come…

Managers and Coordinators

Discussion Questions

  1. Read the article and consider whether the characteristics described cover what you think a truly person-centred culture would look like. Is there anything you would add or change?
  2. Is our culture at Spectrum Care truly person-centred? Answer the questions below as a team to uncover our culture:
    1. Around here, service users are…
    2. Around here, communication is…
    3. Around here being open and honest gets you…
    4. Around here, showing initiative is…
    5. Around here, if you criticise your manager…
    6. Around here the only time a manager speaks to you is when…
    7. Around here, getting a complaint is…
  3. Do the answers above change in different services or locations? What tools are available to managers and coordinators to encourage a person-centred culture in their teams?